Project Services

Project Services Satisfaction

The overall goals are to deliver a quality job on time and within budget, achieve high customer satisfaction, ensure availability of qualified resources when needed—all while engaging employees, managing risk, and meeting financial objectives. Feedback is gathered at completion of job or, for longer implementations, after key milestones have been reached.

Challenges include:

• Complete project on time, under budget, within scope

• Achieve expected revenues/margins

• Correctly plan for resources

• Track milestones

• Ensure adequate and qualified staffing

• Stay on top of utilization figures

• Know when consultants are overloaded

• Track project management risk factors at all times and escalate quickly when target levels not achieved

Our Solution delivers:

• Customer feedback: ability to meet timelines, consultant technical competence, consultant responsiveness, overall satisfaction with project services

• Operational data: Project duration, budgeted hours, billable hours, spare capacity, number of projects

• Financial data: actual revenue, forecast revenue, actual costs, budgeted costs

• Reporting: revenue by project, costs by project, number of days on time/ahead of schedule/behind schedule

• Best Practices in customer intelligence programs and dashboard reporting

Business Justification includes:

• Ensure customer satisfaction

• Ensure project renewal/expansion

• See which projects are slipping  or over budget in order to make corrections

• See where client has personnel issues with consultants in order to make changes as needed

• Immediately identify strategic projects that are exhibiting signs of project failure according to requirements of governance across the enterprise

• Streamline processes

• Track consultant utilization to ensure available staff as needed

• Pinpoint and quickly address implementation problems

• Provide targeted training to consultants